Shipping Policy Europe
Shipping Info
Great News! We have FREE shipping ON ALL ORDERS OVER 100€*.
If you are in France DPD will deliver your order in 2-4 business days.
Austria, Germany, Belgium, Netherlands FEDEX will take care of shipping in 3 to 5 business days.
For the rest of Europe DHL Express is delivering within 3 to 5 business days, except for remote areas.
For Greece, you may receive your package within 10 days.
Chronopost service points delivery take up from 5 to 10 days.
*excluding Greece, Estonia, Lithuania, Latvia, Romania, Bulgaria, Hungary, Slovakia, Slovenia (10€ shipping cost)
| Territory | Carrier | Delivery times |
|---|---|---|
| France | DPD / MONDIAL RELAY | 2-4 business days / 5-10 days |
| Austria, Belgium, Germany, Luxembourg, Netherlands, Portugal, Spain | FEDEX / CHRONOPOST | 3-5 business days / 5-10 days |
| Rest of EU | DHL EXPRESS/ FEDEX | 3-5 business days (except remote areas) |
| Countries | Orders under 100€ | Orders over 100€ |
|---|---|---|
| France | Home Delivery 10€ / Service Point 6,90€ | Home Delivery free / Service Point free shipping |
| Austria*, Belgium*, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany*, Ireland, Italy, Luxembourg*, Netherlands*, Poland, Portugal* Spain*, Sweden | Home Delivery 12€ / *Service Point 8,90€ | Home Delivery free / Service Point free shipping |
| Bulgaria, Estonia, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia | Home Delivery 10€ / Sorry no Service Point shipping | Home Delivery 10€ / Sorry no Service Point shipping |
COUNTRIES WE DELIVER TO
In Europe :
Austria,
Belgium,
Bulgaria,
Croatia,
Czech Republic,
Denmark,
Estonia,
Finland,
France (excluding DOM TOM and islands),
Germany,
Greece,
Hungary,
Ireland,
Italy,
Latvia,
Lithuania,
Luxembourg,
Netherlands,
Poland,
Portugal (excluding Madeira Islands & Azores),
Romania,
Slovakia,
Slovenia,
Spain (excluding Canary Islands and Baleares),
Sweden.
Returns
I-Sea wants you to be happy with your purchase.
You have 30 days to return any article that is not entirely satisfactory on your own shipping cost to:
Stokehouse Europe
:
Attention Return Department
584 Avenue des Rémouleurs
40150 Soorts Hossegor – France
Once we receive your return you will be refunded the product value. We do not refund shipping or return shipping cost.
Please allow 7-14 days from when we receive the returned product for the money to be refunded.
I-Sea Europe reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or self damage.
Any questions, please email eucustomerservice@i-sea.com